FAQs

how long will it take to get my order?

all of our items are made to order - we require 4 weeks from the date of purchase to lovingly hand make your item(s), in our sheffield studio. 

u.k. parcels should arrive within 2-4 working days. international parcels can take anywhere between a few days and a few weeks to arrive. we ship with royal mail, so you can check for the latest updates on their website.

you’ll be able to track your parcel throughout its entire journey with the tracking link sent via email.

what is your returns policy?

you can read our full returns policy here

what size should I choose?

you can check out our sizing chart and made to measure details here

do you ship to my country?

we ship everywhere that royal mail is able to provide to (almost every country).

you can check out our shipping policy here